Handling Dialpad When Going on Vacation/Leave

Handling Dialpad When Going on Vacation/Leave

Introduction

If you are planning to go on vacation or take leave, you'll need to adjust your Dialpad settings to ensure that your calls are handled correctly during your absence. This guide will walk you through the process of modifying your Dialpad settings, specifically your ring duration and advanced missed call routing.

Note: Company admins can do this on behalf of a user with Proxy Login - Head to Users > Options > Admin > Proxy Login. From here you  can set settings as the user.


Setting Your Ring Duration to 10 Seconds

To ensure that your callers are not kept waiting unnecessarily, we recommend setting your ring duration to 10 seconds. Here's how to do it:

  1. Access and log in to dialpad.com​​ (website, not app).

  2. Once logged in, expand the section for Voicemail and Missed Calls, and then click “Show Advanced Options”​. 


  3. In the “Ring Duration” section, click on the blue dot and drag it to the left to shorten the ring-time to 10 seconds​.


Changing Advanced Missed Call Routing

To ensure your calls are handled when you are not available, you should change your advanced missed call routing to a designated team member. Here are the steps to follow:

  1. In your Dialpad account, click Your Settings from the left-hand side of the page​.  

  2. Scroll down and locate and click into the Call Handling & Voicemail section​.

  3. With the Call Handling & Voicemail section open, scroll down and click on Show advanced options​. (Same location as the previous section settings).


  4. Scroll down and locate the Call Handling section, and click on the bubble next to Go to advanced missed call routing options​​.


  5. In the Advanced missed call routing section, click the bubble that corresponds to where you want to send your calls. With this option selected, a Search by name field will appear, where you can then type in the name of the designated team member you wish to have calls sent to when you are unavailable. Selecting the team member from the drop-down that appears below this field will cause this selection to be saved​.

Conclusion

By following these steps, you can ensure that your Dialpad account is properly set up to handle calls when you're on vacation or leave. Always remember to revert these changes when you're back to ensure your calls are routed back to you. If you encounter any issues during this process, please reach out to the IT department for assistance.

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